Emerson Sensi™ Wi-Fi Thermostat
The award-winning Sensi™ Wi-Fi Thermostat keeps you connected and in-the-know no matter where you go or what the day brings. From across the room or across the country, use the intuitive app to remotely control and schedule home comfort. Any time. Anywhere.
- Warranty Information:
3-Year Limited Warranty
This limited product warranty is provided by White-Rodgers, a Business Unit of Emerson Electric Co. (Manufacturer”or
“We”or “Our”) to the original, residential consumer owner of the product with which
this limited product warranty is provided (the Product”), and any subsequent owner of the location in which the Product
was originally installed (“You”or “Your”). This warranty applies only to EMERSON THERMOSTAT MODELS and related
Products listed above.
The Manufacturer warrants to You that the Product will be free from defects in material and workmanship under normal
use and regular service and maintenance, subject to the exclusions described below, for a period of 3 years (the
“Warranty Period”), unless a longer warranty period is documented on the Product packaging or literature, in which case
the longer warranty period listed on the Product packaging or literature applies, commencing on the later of:
(a) the date of purchase, or
(b) the date of manufacture as identified by Your Product manufacturing date code (year and week) You will be
required to show written documentation supporting (a). If You are unable to provide documentation supporting (a), the
warranty period shall be based on the Product’s date code and will be determined by the Manufacturer, in its sole and
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS WARRANTY SHALL BE LIMITED REPLACEMENT OF THE
MANUFACTURES’PRODUCT AT THE MANUFACTURERS’SOLE AND ABSOLUTE DISCRETION
WHAT IS NOT COVERED
This limited warranty does not extend to:
a. Any Losses or damages or the inability to operate Your Product resulting from conditions beyond the Manufacturers’
control including, without limitation, accident, alteration, misuse, abuse, neglect, negligence (other than Manufacturers’),
acts of God, failure to install or maintain the Product in accordance with the Manufacturer’s instructions.
b. Wear and tear expected to occur during the normal course of use, including without exception reasonably expected
losses or damage.
In addition to the above exclusions, this limited warranty does not apply to products installed in a commercial or industrial
application. This limited warranty is void if you attempt to repair the Product.
30 DAY SATISFACTION GUARANTY
If You are not comfortable with the terms of this limited warranty or If You are not comfortable with the terms of this limited
warranty or completely satisfied with Your Product, You may return the Product
in new condition, with all original packaging and accessories and a copy of the receipt of Your purchase to the
Manufacturer within 30 days of purchase and receive a full refund of Your purchase price.
Unless specified otherwise by the entity from which you purchased the Product, You should contact the Manufacturers’
Customer Service to obtain a returns goods authorization/case number (RGA #) and
the address to return the product.
Product Description Customer Service Phone Number Website or Email
Wi-Fi Thermostats 1-888-605-7131 email@example.com
THE WARRANTIES SET FORTH IN THIS LIMITED WARRANTY ARE THE SOLE AND EXCLUSIVE WARRANTIES
GIVEN BY THE MANUFACTURER WITH RESPECT TO THE PRODUCTS AND ARE IN LIEU OF AND EXCLUDE ALL
OTHER WARRANTIES, EXPRESS OR IMPLIED, ARISING BY OPERATION OF LAW OR OTHERWISE, INCLUDING
WITHOUT LIMITATION, MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE WHETHER OR NOT THE PURPOSE OR USE HAS BEEN DISCLOSED TO MANUFACTURER IN
SPECIFICATIONS, DRAWINGS OR OTHERWISE, AND WHETHER OR NOT MANUFACTURERS’PRODUCTS
ARE SPECIFICALLY DESIGNED AND/OR MANUFACTURED BY MANUFACTURER FOR YOUR USE OR PURPOSE.
WHAT WE WILL DO TO CORRECT PROBLEMS
If You return the non-conforming Product during the warranty period and in accordance with the instructions contained
herein, shipping prepaid, the Manufacturer shall, at its option and as Your exclusive remedy, replace the Product at no
charge if the Product is found by the Manufacturer to be a valid warranty claim, in Manufacturers’sole discretion.
Replacement Product may be refurbished and/or different models, but will be functionally equivalent to the Product
or hardware being replaced. Product repaired or replaced during the warranty period shall be covered by the foregoing
warranty for the remainder of the original warranty period or ninety (90) days from the date of shipment or purchase,
whichever is longer. Contact the Manufacturer’s Customer Service to obtain a returns goods authorization/case number
(RGA #) and the address to return the product.
Product Description Customer Service Phone Number Customer Service Email
Wi-Fi Thermostats 1-888-605-7131 firstname.lastname@example.org
All other retail models 1-888-725-9797 white-rodgers.com
HOW TO MAKE A WARRANTY CLAIM
If You discover any warranty related issues after 30 days, or You have questions concerning Your Product or how to
determine when service is needed, please contact the Manufacturers’Customer Service department per the table above.
The following information must be provided as part of Your warranty claim: Your name, address, phone number, Your
Product’s model number, and if necessary, upon request, written confirmation of the date shown on Your purchase receipt
and the purchase price paid for the Product.
Once we have received Your returned Product, we will determine, in our sole and absolute discretion, whether Your claim
is covered by, or excluded from, this limited warranty. Repairs or modifications made to the Product by other than the
Manufacturer will nullify this limited warranty. Coverage under this limited warranty is conditioned at all times upon the
original purchasers’compliance with these required notification and repair procedures.
LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL MANUFACTURER OR ITS AUTHORIZED
SERVICE REPRESENTATIVES BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL
DAMAGES, INCLUDING ANY ECONOMIC LOSS, WHETHER RESULTING FROM NONPERFORMANCE, USE,
MISUSE OR INABILITY TO USE THE PRODUCT OR THE MANUFACTURERS’OR ITS AUTHORIZED SERVICE
REPRESENTATIVES’NEGLIGENCE. THE MANUFACTURER SHALL NOT BE LIABLE FOR DAMAGES CAUSED BY
DELAY IN PERFORMANCE AND, IN NO EVENT, REGARDLESS OF THE FORM OF THE CLAIM OR CAUSE OF
ACTION (WHETHER BASED IN CONTRACT, INFRINGEMENT, NEGLIGENCE, STRICT LIABILITY, OTHER
TORT OR OTHERWISE), SHALL MANUFACTURERS’LIABILITY TO YOU EXCEED THE PRICE PAID BY THE
ORIGINAL OWNER FOR THE MANUFACTURERS’PRODUCT.
The term “consequential”damages shall include, but not be limited to, loss of anticipated profits, business interruption,
loss of use or revenue, cost of capital or loss or damage to property or equipment.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation
may not apply to You. This limited warranty gives You specific legal rights, and You may also have other rights which
vary, depending upon the state or province or territory in which the Product is installed.
This limited warranty shall be governed by the laws of the State of Ohio, USA without regard to its conflict of law
- Case Quantity